Returns & Refunds
We want you to love every piece you receive. If something isn't right, we make it easy to return — no stress, no runaround.
30-Day Window
Return any eligible item within 30 days of delivery
No Restocking Fee
We never charge a restocking fee on eligible returns
Fast Refunds
Refunds processed within 5–7 business days of receipt
Real Support
A real person handles every return request personally
Returning is simple.
Four easy steps — from request to refund, we handle the details.
Contact Us
Email support@smhomeorganization.shop or call +1 (657) 325-5647 within 30 days of receiving your order. Include your order number and reason for return.
Get Approved
Our team reviews your request and sends you a Return Authorization (RA) number within 1 business day. Do not ship items back without an RA number — they will not be accepted.
Ship It Back
Pack the item securely in its original packaging where possible. Write the RA number clearly on the outside of the package and ship to the address provided in your approval email.
Receive Refund
Once we receive and inspect the returned item, your refund is processed within 5–7 business days. You will receive a confirmation email when the refund is issued.
What can be returned?
The table below summarizes return and refund eligibility. Full details are in the policy sections below.
| Situation | Return Accepted | Refund Type | Who Pays Return Shipping |
|---|---|---|---|
| Item arrived damaged or defective | Full refund or free replacement | S & M Home Organization | |
| Wrong item sent | Full refund or free replacement | S & M Home Organization | |
| Item not as described on site | Full refund | S & M Home Organization | |
| Changed your mind (unwanted gift, etc.) | Full refund (item cost) | Customer | |
| Item opened but unused, in resalable condition | Full refund (item cost) | Customer | |
| Item used or showing signs of wear | Not eligible | — | |
| Item damaged by customer | Not eligible | — | |
| Return requested after 30 days | Not eligible | — | |
| Final sale or clearly marked non-returnable item | Not eligible | — |
Item condition requirements.
To be eligible for a return, items must meet the conditions below. We inspect every return upon receipt.
We Accept Returns If...
- Item is returned within 30 calendar days of the delivery date
- Item is in its original, unused, and unaltered condition
- Item is in its original packaging, with all tags, accessories, and inserts included
- Item has not been washed, soaked, or exposed to moisture
- A Return Authorization (RA) number has been issued by our team before shipping
- The return package includes a copy of the original order confirmation or packing slip
- The item was purchased directly from smhomeorganization.shop
We Cannot Accept Returns If...
- The return is requested more than 30 days after delivery
- The item shows signs of use, wear, staining, or odor
- The item has been structurally altered or modified in any way
- The item was damaged due to improper use, storage, or care
- Original packaging, tags, or accessories are missing
- No Return Authorization (RA) number was obtained prior to return shipment
- The item was marked as a final sale at the time of purchase
- The item was purchased from a third-party seller and not directly from our store
Return Window
S & M Home Organization LLC offers a 30-day return window on all eligible items. The 30-day period begins on the date your order is marked as delivered by the carrier, not the date of purchase.
To initiate a return, you must contact us within this 30-day window. Returns requested after this period have passed will not be accepted, except in cases of manufacturing defects or items that were not as described on our website, which we review on a case-by-case basis.
Important: Please do not ship any items back to us without first obtaining a Return Authorization (RA) number from our support team. Packages returned without an RA number will be refused and returned to sender at the sender's expense.
Refund Process
Once we receive your returned item, our team inspects it to confirm it meets our return eligibility requirements. This inspection is typically completed within 2 business days of receipt.
Upon approval, your refund will be processed and applied to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.
- Refunds are issued to the original payment method used at checkout
- We do not issue refunds via cash, check, or alternative payment methods
- Shipping costs paid at checkout are non-refundable unless the return is due to our error
- You will receive an email confirmation once your refund has been issued
Partial refunds may be issued in cases where an item is returned in a condition that differs from its original state but is still deemed partially resalable at our discretion. We will always communicate with you before issuing a partial refund.
Exchanges
We are happy to offer exchanges on eligible items within the 30-day return window. If you would like to exchange an item for a different size, color, or product, please contact us to confirm availability before initiating your return.
To process an exchange, we ask that you return the original item following the standard return process, and place a new order for the desired item. This ensures you receive your preferred item as quickly as possible without waiting for the return to be processed first.
- Exchanges are subject to product availability
- Price differences between exchanged items are charged or refunded accordingly
- Exchange shipping is treated as a new order and standard shipping rates apply
Return Shipping Costs
Who is responsible for return shipping costs depends on the reason for the return.
- Damaged, defective, or wrong item: S & M Home Organization LLC covers all return shipping costs. We will email you a prepaid return shipping label.
- Change of mind or unwanted item: The customer is responsible for return shipping costs. We recommend using a trackable shipping service and retaining your shipping receipt.
We are not responsible for return packages lost or damaged in transit when the customer arranges their own return shipping. We strongly recommend using a carrier that provides tracking and insurance for valuable items.
Damaged or Defective Items
We take great care in packaging every order, but we understand that damage can occasionally occur during transit. If your item arrives damaged, defective, or significantly different from what was described on our website, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include the following when you contact us:
- Your order number
- A clear description of the damage or defect
- Photographs of the damaged item and its packaging
- Your preferred resolution — replacement or full refund
We will respond within 1 business day and either send a replacement at no cost or issue a full refund, including original shipping costs. We will also provide a prepaid return label if we require the damaged item to be returned.
Orders Lost in Transit
If your tracking information shows your order as delivered but you have not received it, please take the following steps before contacting us:
- Check around your property including any safe-drop locations
- Check with neighbors in case the package was left nearby
- Check with other household members
- Allow 24 hours after the marked delivery date before reporting
If after taking these steps your package still cannot be located, please contact us at support@smhomeorganization.shop within 7 days of the stated delivery date. We will open an investigation with the carrier and work to resolve your claim as quickly as possible.
Late or Missing Refunds
If you have not received your refund within 10 business days of receiving our refund confirmation email, please follow these steps:
- Check your bank account or card statement again
- Contact your credit card company — processing times vary by issuer
- Contact your bank — some refunds take additional time to post
If you have completed these steps and your refund has still not appeared, please contact us at support@smhomeorganization.shop with your order number and refund confirmation email, and we will investigate immediately.
Contact Us
Our team is here to make your return experience as smooth as possible. If you have any questions about this policy or need to initiate a return, please reach out through any of the channels below.
- Email: support@smhomeorganization.shop
- Phone: +1 (657) 325-5647
- Hours: Monday–Friday, 9:00 AM – 6:00 PM ET
- Response time: within 1 business day
- Mailing address: S & M Home Organization LLC, 1213 Blazing Ridge, Lawrenceville, GA 30046
This Returns & Refunds Policy applies to purchases made at smhomeorganization.shop only. S & M Home Organization LLC reserves the right to update or amend this policy at any time. Changes will be posted on this page with an updated revision date.
Shipping Policy
Delivery times, cutoff hours, and everything about how we ship.
Read shipping policy