Frequently Asked
Questions

Placing an order at S & M Home Organization is simple. Browse our collection, select the item you'd like, choose your quantity, and click "Add to Cart." When you're ready, proceed to checkout, enter your shipping and payment details, and confirm your order. You'll receive an order confirmation email within a few minutes.

We begin processing orders very quickly, so modifications and cancellations must be requested as soon as possible. Please contact us immediately at support@smhomeorganization.shop or call +1 (657) 325-5647.

If your order has not yet been dispatched, we will do our best to accommodate your request. Once an order has shipped, it cannot be cancelled, but you may return it following our Returns & Refunds Policy.

Yes. As soon as your order is placed, an order confirmation email is sent automatically to the email address you provided at checkout. This email includes your order number, a summary of the items ordered, your shipping address, and your estimated delivery window.

If you do not see it within 10 minutes, please check your spam or promotions folder. If it's not there, contact us and we'll resend it.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a direct link to track your package. You can also visit our Track Your Order page or log in to My Account to view live tracking status at any time.

Please allow up to 24 hours after shipment for tracking information to become active in the carrier's system.

Yes. If you prefer to place your order by phone, you can call us at +1 (657) 325-5647 during business hours (Monday–Friday, 9:00 AM – 6:00 PM ET). Our team will be happy to assist you through the process.

We are open to wholesale and bulk order inquiries. Please reach out to us at support@smhomeorganization.shop with the subject line "Wholesale Inquiry" and include the items you're interested in, the quantities, and your business details. We will respond within 2 business days.

First, check your spam, junk, and promotions folders. Our emails are sent from support@smhomeorganization.shop — adding this to your contacts can prevent future emails from being filtered.

If you still can't find your confirmation email, contact us with your full name and the email address used at checkout and we will locate your order and resend the confirmation.

No. There is no minimum order requirement for retail purchases on our website. You can order as few or as many items as you'd like. Wholesale and bulk orders may have minimum quantity requirements — please contact us for details.

We offer two shipping options for all US orders:

• Standard Shipping — $10 flat rate, delivers in 3 to 5 business days. Order cutoff time is 1:00 PM ET.
• Express Shipping — $25 flat rate, delivers in 1 to 2 business days. Order cutoff time is 2:00 PM ET.

Both options include tracking. Full details are available on our Shipping Policy page.

Cutoff times determine whether your order ships the same day or the next business day:

• Standard Shipping cutoff: 1:00 PM ET
• Express Shipping cutoff: 2:00 PM ET

Orders placed after the cutoff time, or on weekends and US federal holidays, are processed the next business day. Business days are Monday through Friday.

At this time, we ship exclusively within the United States, including all 50 states and US territories. We do not currently offer international shipping but are working to expand in the future. Subscribe to our newsletter to be notified when international shipping becomes available.

Yes, we ship to PO Boxes via USPS where the carrier supports it. If you are ordering to a PO Box, please ensure the address is formatted correctly at checkout. In some cases, delivery to PO Boxes may add 1–2 days to the estimated delivery window.

This can happen occasionally due to carrier errors. Please take these steps first:

• Check all entry points, porches, mailboxes, and any safe-drop locations
• Check with neighbors or other household members
• Wait 24 hours — carriers sometimes mark packages as delivered slightly early

If your package still hasn't arrived after 24 hours, please contact us at support@smhomeorganization.shop with your order number and we will open an investigation with the carrier.

Address changes can only be made before an order has been dispatched. Please contact us immediately at +1 (657) 325-5647 or support@smhomeorganization.shop with your order number and the correct address. Once an order has shipped, we are unable to redirect it.

We offer complimentary standard shipping on orders over $75. This is applied automatically at checkout — no code needed. Express shipping is always $25 flat rate regardless of order total.

We offer a 30-day return window from the date of delivery. Items must be in their original, unused condition with all original packaging and tags intact. We do not charge restocking fees on eligible returns.

For full details, please visit our Returns & Refunds Policy page.

To initiate a return, contact us within 30 days of receiving your order:

• Email: support@smhomeorganization.shop
• Phone: +1 (657) 325-5647

Include your order number and reason for the return. We will issue a Return Authorization (RA) number within 1 business day. Do not ship items back without an RA number — they will not be accepted.

Once we receive and inspect your returned item, refunds are processed within 5 to 7 business days. Depending on your bank or card issuer, it may take an additional 3 to 5 business days to appear on your statement. You will receive a confirmation email as soon as the refund is issued.

We're sorry to hear this. Please contact us within 7 days of delivery at support@smhomeorganization.shop with your order number and clear photos of the damaged item and its packaging. We will send a replacement or issue a full refund — your choice — at absolutely no cost to you. We also cover return shipping in this case.

Yes. We offer exchanges within the 30-day return window, subject to availability. Contact us first to confirm the item you want is in stock, then return your original item following the standard return process and place a new order for the replacement. This ensures you receive your new item as quickly as possible.

It depends on the reason for the return:

• If the item is damaged, defective, or not as described — we cover return shipping and will email you a prepaid label.
• If you are returning due to a change of mind — the customer covers return shipping. We recommend using a trackable service.

Our collection features baskets handwoven from a variety of natural and high-quality materials, including:

• Rattan and wicker — traditional, durable, and naturally beautiful
• Paper rope — a sustainable and lightweight alternative with a refined look
• Seagrass — naturally water-resistant and ideal for bathroom use
• Woven plastic — long-lasting and easy to clean, great for everyday storage

Each product page lists the specific materials used for that item.

Care instructions vary slightly by material, but these guidelines apply to most of our baskets:

• Dust regularly with a soft, dry cloth or a soft brush attachment on a vacuum
• For spot cleaning, use a slightly damp cloth with mild soap and dry immediately
• Avoid submerging natural fiber baskets in water or using them in high-moisture areas unless labeled as water-resistant
• Keep away from direct sunlight for prolonged periods to prevent fading
• Store in a dry, ventilated space when not in use

Yes. The majority of our collection is handwoven, meaning each piece is made by skilled artisans. Because of this, slight variations in weave pattern, color tone, and dimensions are natural and expected — these are not defects but characteristics of handcrafted goods that make each piece unique.

Several items in our collection are specifically designed for bathroom use, including our toilet paper storage baskets and tank-side organizers. These are made from moisture-tolerant materials such as seagrass and woven paper rope. However, we recommend keeping all baskets away from direct water contact and drying them promptly if they get wet. Check the individual product description to confirm bathroom suitability.

Yes. We are a growing brand and regularly curate new pieces to add to the collection. The best way to stay informed about new arrivals is to subscribe to our newsletter — subscribers are the first to know about new products, restocks, and exclusive offers.

We accept all major payment methods at checkout, including:

• Visa, Mastercard, American Express, Discover
• PayPal
• Apple Pay and Google Pay
• Debit cards with a Visa or Mastercard logo

All payments are processed securely through an encrypted checkout. We do not store your card details.

Absolutely. Our checkout is fully secured with SSL (Secure Socket Layer) encryption, which protects all data transmitted between your browser and our store. You will always see the padlock icon in your browser's address bar during checkout, confirming the connection is secure.

We use industry-standard payment processors and do not store any card information on our servers.

Sales tax is applied in accordance with applicable US state and local tax laws. The applicable tax amount, if any, will be calculated and clearly displayed during checkout before you confirm your order. S & M Home Organization LLC is based in Lawrenceville, Georgia.

Your card is charged at the time of order placement, not at the time of shipment. If for any reason we are unable to fulfill your order, a full refund will be issued to your original payment method promptly.

Yes. We run occasional promotions and offer a 10% discount on your first order when you subscribe to our newsletter. Discount codes can be entered at checkout. Only one discount code can be applied per order, and codes cannot be combined with other offers unless explicitly stated.

S & M Home Organization LLC is a family-owned business based in Lawrenceville, Georgia, founded in 2018. We curate handcrafted storage and organization pieces designed to bring calm, warmth, and order to the modern home. Every product in our collection is chosen with intention — for how it looks, how it functions, and how long it lasts.

We are based in Lawrenceville, Georgia, USA. Our registered business address is:

• S & M Home Organization LLC
• 1213 Blazing Ridge, Lawrenceville, GA 30046, USA

We are an online-only store and do not have a retail location open to the public at this time.

You can reach us through any of the following channels:

• Email: support@smhomeorganization.shop
• Phone: +1 (657) 325-5647
• Contact form: smhomeorganization.shop/contact
• Hours: Monday–Friday, 9:00 AM – 6:00 PM ET

We respond to all inquiries within 1 business day.

Yes. S & M Home Organization LLC is a fully registered Domestic Limited Liability Company in the State of Georgia, USA. Our company is in active compliance with all applicable state requirements.

• Business Name: S & M Home Organization LLC
• Business Type: Domestic Limited Liability Company
• State of Formation: Georgia
• Date of Formation: July 25, 2018
• Status: Active / Compliant