Privacy Policy

This Privacy Policy applies to S & M Home Organization LLC, a Domestic Limited Liability Company registered in the State of Georgia, United States. We operate the website located at smhomeorganization.shop (the "Site"), through which we sell home organization and storage products.

For the purposes of this Privacy Policy, S & M Home Organization LLC is the "data controller" — meaning we are responsible for deciding how your personal information is collected, stored, and used.

We collect information about you in three ways: information you give us directly, information collected automatically when you use our Site, and information received from third parties.

Information You Provide Directly

When you interact with our Site — placing an order, creating an account, contacting us, or subscribing to our newsletter — you may provide:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely — we do not store card numbers)
• Order history and preferences
• Messages and communications sent to us
• Account login credentials (username and password)

Information Collected Automatically

When you browse our Site, we automatically collect certain technical data through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Date and time of your visit
• Items added to cart and purchase behavior

Information from Third Parties

We may receive information about you from trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal) — transaction confirmation and fraud prevention signals
• Shipping carriers — delivery status and address validation
• Analytics providers (e.g., Google Analytics) — aggregated browsing and behavior data
• Social media platforms — if you interact with our content or connect a social account

We use your personal information only for legitimate business purposes. The table below describes our specific uses:

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

Where applicable under data protection law (including GDPR for European visitors), we rely on the following legal bases for processing your personal data:

• Contract performance: Processing necessary to fulfill your order, manage your account, or provide services you requested.
• Legitimate interests: Processing for fraud prevention, Site security, improving our services, and business analytics, where these interests are not overridden by your rights.
• Consent: For marketing emails and non-essential cookies, which you can withdraw at any time.
• Legal obligation: Where we are required by law to retain or process your data (e.g., tax records, legal disputes).

We do not sell, rent, or trade your personal information to any third party. We share your data only in the following limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business. These providers are contractually obligated to handle your data securely and only for the specific purpose we have engaged them:

• Payment processors (e.g., Stripe, PayPal) — to securely process transactions
• Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your order
• Email marketing platforms — to send transactional and promotional emails
• Analytics providers (e.g., Google Analytics) — to understand Site usage
• Customer support tools — to manage support requests
• E-commerce platform (WooCommerce / WordPress) — to operate the online store

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including to comply with a court order, subpoena, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred as part of that transaction. We will notify you by email and/or a prominent notice on our Site before your data is transferred and becomes subject to a different privacy policy.

Our Site uses cookies and similar tracking technologies to provide a better experience, remember your preferences, and understand how visitors use the Site. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a cookie is set. Please note that disabling certain cookies may affect the functionality of our Site.

For more information about cookies and how to manage them, visit allaboutcookies.org.

Google Analytics

We use Google Analytics to collect anonymized data about Site traffic and usage. Google Analytics uses cookies to report on user interactions without identifying individual users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our general retention periods are:

• Order and transaction records: 7 years (required for US tax and accounting purposes)
• Customer account data: For the duration of your account, plus 2 years after account closure
• Support communications: 3 years from the date of last contact
• Marketing preferences and email lists: Until you unsubscribe or request deletion
• Analytics and browsing data: 26 months (as set by Google Analytics default)
• Cookie data: Session cookies expire when you close your browser; persistent cookies as indicated in our cookie settings

When your personal data is no longer required, we delete or anonymize it securely. If deletion is not immediately possible (e.g., data stored in backup archives), we isolate it from further processing until deletion is possible.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our Site — indicated by the padlock icon and "https://" in your browser
• Encrypted storage of sensitive account data
• Payment card data handled exclusively by PCI-DSS compliant payment processors — we never store card numbers on our servers
• Access controls limiting which team members can access personal data
• Regular security monitoring and software updates
• Secure, password-protected systems for all business tools

Depending on your location, you have certain rights regarding your personal information. We honor these rights for all our customers, regardless of where you are located.

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal data, subject to certain legal obligations.
• Right to restriction: You can ask us to stop processing your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to our processing of your data for direct marketing at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@smhomeorganization.shop or write to us at 1213 Blazing Ridge, Lawrenceville, GA 30046, USA. We will respond within 30 days. We may need to verify your identity before processing your request.

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@smhomeorganization.shop and we will take steps to delete such information from our records.

If we become aware that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible in accordance with applicable law.

Our Site may contain links to external websites, including social media platforms, payment processors, and carrier tracking pages. These websites are operated by third parties and have their own privacy policies, which we strongly encourage you to review.

S & M Home Organization LLC is not responsible for the privacy practices, content, or security of any third-party websites. The inclusion of a link on our Site does not imply endorsement of that website or its privacy practices.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights are in addition to those listed in Section 9 above.

Your CCPA Rights

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information beyond what is necessary to provide our services.

Categories of Personal Information Collected (Last 12 Months)

• Identifiers (name, email, IP address, account ID)
• Commercial information (order history, products purchased)
• Internet or network activity (browsing behavior on our Site)
• Geolocation data (approximate location from IP address)
• Inferences drawn from the above to create a profile

To exercise your CCPA rights, contact us at support@smhomeorganization.shop or call +1 (657) 325-5647. We will verify your identity and respond within 45 days as required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post a notice on our website for a reasonable period
• Send an email notification to registered account holders where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after the posting of changes constitutes your acceptance of the updated policy.

Previous versions of this Privacy Policy are available upon request by contacting us at support@smhomeorganization.shop.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through any of the following channels. We will respond within 1 business day for general inquiries, and within the legally required timeframe for formal data rights requests.

• Email: support@smhomeorganization.shop
• Phone: +1 (657) 325-5647
• Hours: Monday–Friday, 9:00 AM – 6:00 PM ET
• Mail: S & M Home Organization LLC, 1213 Blazing Ridge, Lawrenceville, GA 30046, USA
• Contact form: smhomeorganization.shop/contact

This Privacy Policy was written for and applies exclusively to the website smhomeorganization.shop and the services provided by S & M Home Organization LLC. It is governed by the laws of the State of Georgia, United States.